Patient information
How to prepare for your first visit to FizjoStyl, what to bring and our cancellation policy. The key information for patients.
Book online 24/7 · visits Mon–Fri 7:00–21:00, Sat 7:00–14:00 · 2 clinics in Krakow
Good communication between patient and therapist
First visit – what to bring
- For your first visit, bring any imaging results you have, your latest blood test or other tests related to the problem you are experiencing (e.g. a urine test if the pain is located in the abdomen/pelvis).
- Bring a change of clothes, ideally shorts and a comfortable T-shirt. Please bear in mind, however, that the physiotherapist/osteopath may ask you to undress to your underwear if the assessment or therapy requires it.
- Remember to stay hydrated. always drink more water than usual before and after the therapy.
Cancellation policy
Cancellation / rescheduling
Appointments can be cancelled or rescheduled free of charge up to 24 hours before they start; after that, cancelling or rescheduling incurs a charge of 100% of the appointment price.
Failure to attend without notice
If you do not attend your appointment, a fee of 100% of the appointment price applies.
Booking an appointment constitutes acceptance of the cancellation/rescheduling policy. Thank you for your understanding and cooperation.
How to prepare for your first visit?
If you are seeing a physiotherapist or osteopath for the first time, you can expect the questions below. It is worth thinking about your answers – this will make the assessment easier.
What hurts / what is your problem?
e.g. pain at the front of the left shoulder, difficulty bending down, back pain, numbness in the legs
When did the symptoms start?
e.g. yesterday, a month ago, 5 years ago
In which position does the pain/problem get worse or ease?
e.g. lower back pain gets worse when I sit for a long time and eases when I move
Do you have any conditions / are you receiving treatment?
e.g. chronic heartburn, diarrhoea, constipation, diabetes, high blood pressure, thyroid disease
Treatment history
e.g. consultation with a specialist doctor, ultrasound, X-ray, MRI scan
Other injuries, operations, accidents
e.g. appendix removed 10 years ago, a hard fall onto the buttocks, a road accident
In accordance with the amendment to the Family and Guardianship Code and certain other acts (Journal of Laws of 2023, item 1606) on counteracting the threat of sexual crime and protecting minors, the current CHILD PROTECTION STANDARDS apply at the FizjoStyl Physiotherapy and Osteopathy Clinic.
What our patients say
I am very pleased with our appointment with Ms Marta. From the very beginning her tremendous commitment and professionalism were evident. Ms Marta took a very thorough history, asked about the details and calmly explained everything. I felt that she genuinely wanted to understand the whole situation, rather than just quickly assess my child.
The appointment lasted a full hour and forty minutes – nobody rushed us, and all the attention was focused on my daughter. I really appreciate that Ms Marta had her own opinion and didn't just say what a parent would like to hear. She was able to present her observations calmly and objectively, even when they differed from my assumptions.
She has a wonderful way with such young children. You could see a great deal of patience and experience. Even when my daughter didn't always want to cooperate, Ms Marta was able to adapt the assessment to what she could manage. I left with a wealth of knowledge and the feeling that my child had been in good hands. I definitely recommend Ms Marta.
I warmly recommend Ms Weronika! I came to her at 30 weeks pregnant with terrible back pain radiating to my breastbone, which meant I could only sit and had trouble breathing. Ms Weronika showed tremendous knowledge, complete professionalism, commitment and empathy. She used gentle, safe techniques as well as taping. The relief was immediate – I left the practice pain-free, could finally breathe freely and lie down without pain. A wonderful specialist!
I've just had my first appointment with Ms Weronika Kukuś and I'm left with a very positive impression. Ms Weronika was professional, took a thorough history, explained everything clearly and proposed a treatment plan. The appointment took place in a pleasant atmosphere and I felt very well looked after.
I truly recommend her with all my heart!
You feel looked after from your very first contact with the practice! The receptionist is absolutely lovely. The appointment itself with Weronika Kukuś, MSc – worth every złoty. A fantastic approach to the patient; every part of the appointment was discussed so that nothing would take me by surprise or feel uncomfortable. The factors the doctor focused on were analysed in detail according to their importance, followed by a summary of which muscle work I should concentrate on after the appointment. During the appointment the doctor checked several times that everything was clear to me, worked with me at the pace I needed and, as I say, from the very first moments at FizjoStyl I felt that as a patient I had come to a place where I matter most and where everyone is keen to help me and make sure I feel comfortable. We need more places like this!
I highly recommend physiotherapist Konrad Niziankiewicz – professional, committed and genuinely effective. From the very first appointment I felt comfortable and knew I was in good hands. Thanks to his help I quickly noticed an improvement. He is also very kind and creates a friendly atmosphere during appointments.
A cosy green practice
My daughter had an appointment with Mr Konrad – a very nice way with children, he quickly built a rapport with her. He thoroughly examined what was causing her open-mouth problem, recommended suitable exercises to do at home and follow-up appointments every so often to monitor how her muscles are working with the orthodontic brace.
An added bonus is the convenient location – close to public transport, with a large car park on Wolska Street.
Recommended
Highly recommended! As soon as you walk in, you can see that the practice is attractive and welcoming, and the atmosphere makes you feel at ease. The urogynaecological physiotherapy was carried out professionally and with great attentiveness. Ms Weronika is exceptionally competent – it's immediately clear that she has extensive knowledge and experience. The appointment took place in a relaxed atmosphere and I felt completely looked after. I will certainly be back, both to continue the therapy and for other treatments.
I definitely recommend Ms Karolina Rado – an absolute sweetheart, helpful and so lovely. Every session takes place in a pleasant atmosphere and is very comfortable 🙂 after the very first appointment I already felt hopeful that things would get better 🙂
Reviews are written by patients on Google, ZnanyLekarz and Booksy – we do not moderate them. The cards automatically show the latest Google reviews, translated from Polish. Review counts are updated daily.
Not sure if we can help?
Book a free 15-minute consultation. We will talk about your problem and, if you wish, continue straight into a full visit.
Wolska 2a clinic
Prokocim, next to the Bieżanowska stop. Parking in front of the building.
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